Shipping policy

Last Updated: October 8, 2026

1. Shipping Information

Shipping details for an order may appear on the product page, cart, checkout page, order confirmation, or shipping confirmation.

Customers should review the shipping information shown before completing an order.

If no specific processing or delivery time is stated, this policy does not create a separate guaranteed delivery period.

2. Perishable Food Shipping

ORLEN GOURMET LLC may sell fresh, frozen, refrigerated, or other temperature-sensitive food products.

Shipping and packaging methods may vary depending on:

  • product type;

  • destination;

  • weather;

  • carrier conditions;

  • expected transit conditions.

Where appropriate, temperature-control packaging may be used.

3. Order Processing

Order preparation may depend on:

  • product availability;

  • handling requirements;

  • shipping destination;

  • carrier availability;

  • fulfillment conditions.

If a specific shipping period is stated for an order, that information applies to that transaction.

4. Delivery Estimates

Estimated delivery times may be affected by:

  • weather;

  • holidays;

  • carrier delays;

  • transportation interruptions;

  • local delivery conditions;

  • emergency events;

  • incorrect shipping information.

Carrier estimates are not guaranteed delivery dates unless specifically stated otherwise.

5. Shipping Address

Customers are responsible for checking the shipping information entered during checkout.

Please verify:

  • recipient name;

  • street address;

  • apartment or unit number;

  • city;

  • state;

  • ZIP code.

If an address issue is discovered after an order is placed, contact:

MOORERAVENNICOLE@proton.me

Whether the address can be changed depends on the status of the order.

6. Receiving Perishable Orders

Perishable products should be collected promptly after delivery.

Customers should:

  • inspect the package;

  • review the condition of the products;

  • follow product storage instructions;

  • refrigerate or freeze products where appropriate.

Food that appears spoiled, contaminated, or otherwise unsafe should not be consumed.

7. Tracking Information

Tracking information may be provided when available.

Tracking details may include:

  • shipment status;

  • carrier scans;

  • estimated delivery information;

  • delivery confirmation.

Tracking information is generated by the shipping carrier.

8. Delivery Problems

If a delivery issue occurs, customers may contact us.

Please include relevant information such as:

  • order number;

  • tracking number;

  • description of the issue;

  • photographs where appropriate.

Each matter will be reviewed based on the circumstances of the order and applicable law.

9. Shipping Availability

Shipping options may vary depending on:

  • destination;

  • product type;

  • carrier availability;

  • handling requirements;

  • applicable restrictions.

Not every product may be available for delivery to every location.

10. Shipping Contact

ORLEN GOURMET LLC
3905 Cleveland Ave
Columbus, OH 43224
United States

Email: MOORERAVENNICOLE@proton.me