Terms of service

Last Updated: October 8, 2026

These Terms of Service apply to the online store operated by ORLEN GOURMET LLC.

By using this website or placing an order, you agree to the terms below.

1. Using Our Store

You may use this website only for lawful purposes.

You may not:

  • use the store for fraudulent activity;

  • interfere with the normal operation of the website;

  • attempt to gain unauthorized access to our systems;

  • upload or transmit malicious code;

  • misuse another person's information;

  • violate applicable laws or regulations.

2. Our Products

We sell fresh, frozen, refrigerated, and other food-related products.

Because many food products are natural products, they may not look exactly the same from one order to another.

Normal differences may include:

  • size;

  • shape;

  • color;

  • weight;

  • cut;

  • texture;

  • packaging.

Product photos are intended to show the general appearance of an item. Customers should also review the product description before ordering.

3. Product Information

Please review the information shown on the product page before completing your purchase.

Depending on the item, this may include:

  • product name;

  • quantity;

  • weight;

  • ingredients;

  • allergen information;

  • storage instructions;

  • preparation instructions;

  • refrigeration or freezing requirements.

Customers are responsible for reviewing information that may be important to their own dietary needs.

If you have a food allergy, intolerance, or medical dietary restriction, review all available information carefully before consuming the product.

Information on our website is not medical advice.

4. Product Availability

Products shown on our website may not always remain available.

Availability may change because of:

  • inventory levels;

  • supplier availability;

  • seasonal supply;

  • fulfillment limitations;

  • shipping restrictions.

Displaying a product on the website does not guarantee that it will remain available indefinitely.

5. Prices

The price shown during checkout is the price associated with that transaction, subject to applicable law.

Additional charges may appear where applicable, including:

  • shipping;

  • taxes;

  • other charges disclosed during checkout.

Prices may change before an order is placed.

6. Orders

Orders may be reviewed before fulfillment.

An order may be affected by issues such as:

  • unavailable inventory;

  • payment authorization problems;

  • suspected fraud;

  • inaccurate order information;

  • shipping restrictions;

  • legal restrictions.

If an order cannot be processed, it will be handled in accordance with applicable law and the circumstances of the transaction.

7. Payment

Payments may be processed through Shopify or other third-party payment providers.

Payment providers may apply their own:

  • terms;

  • security procedures;

  • authorization rules;

  • privacy practices.

Customers are responsible for providing accurate billing and payment information.

8. Fresh and Perishable Food

Some products sold through the store may require refrigeration, freezing, or other appropriate storage.

After delivery, customers should:

  • retrieve the package promptly;

  • inspect the condition of the product;

  • follow applicable storage instructions;

  • avoid consuming food that appears unsafe.

Storage requirements may vary depending on the product.

9. Shipping

Shipping terms may vary depending on:

  • the product;

  • destination;

  • shipping method;

  • information displayed at checkout.

Customers should review the Shipping Policy and any shipping information shown before placing an order.

Nothing in these Terms removes any shipping-related rights provided by applicable law.

10. Returns and Refunds

Return and refund requests are handled under our Return and Refund Policy.

Because we sell perishable food products, some items may not be eligible for ordinary returns.

Any rights that cannot legally be excluded remain unaffected.

11. Promotions and Discounts

From time to time, the store may offer:

  • discounts;

  • promotional pricing;

  • bundle offers;

  • free items;

  • limited-time offers.

Any promotion is subject to the terms shown with that offer.

Offers may have specific eligibility requirements or limitations.

12. Website Content

Content on this website may include:

  • text;

  • product images;

  • graphics;

  • store branding;

  • layout;

  • other original materials.

Content owned by ORLEN GOURMET LLC may be protected by applicable copyright, trademark, and other intellectual property laws.

You may not use our protected materials for unauthorized commercial purposes.

13. Third-Party Services

Our store may use third-party services, including:

  • Shopify;

  • payment processors;

  • shipping companies;

  • technology providers;

  • other service providers.

These companies may operate under their own terms and privacy policies.

ORLEN GOURMET LLC does not control every action or system operated independently by third parties.

14. Website Availability

We may update, maintain, modify, or temporarily interrupt parts of the website when necessary.

We do not guarantee that every feature of the website will always be available without interruption.

15. Legal Rights

Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.

Any limitation or exclusion in these Terms applies only where permitted by law.

16. Governing Law

These Terms are generally governed by:

  • applicable federal laws of the United States; and

  • applicable laws of the State of Ohio.

Mandatory consumer protection laws may still apply where required.

17. Changes to These Terms

These Terms may be updated when necessary to reflect changes in:

  • business operations;

  • store practices;

  • legal requirements;

  • website functionality.

The current version will be posted on the website.

18. Contact Information

Questions about these Terms may be sent to:

ORLEN GOURMET LLC

3905 Cleveland Ave
Columbus, OH 43224
United States

Email: MOORERAVENNICOLE@proton.me